Senior IT Operations Analyst
Wolters Kluwer
Kalyani Nagar, Pune, IND
2d ago

Essential Duties and responsibilities

IT Operations Uses appropriate tools to deploy and troubleshoot applications and deployments. Follow all the processes defined by the Business to ensure the expected outcomes Application installation, management, upgrade and maintenance.

Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability.

  • Provide Feedback to dev and Qa teams to follow the best application deployment and ITIL processes. Maintain technical documentations Relationships and engagement : Implements Team engagement / good communications with Team and relevant stakeholders, for example handling of incidents;
  • problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information.

  • Uses feedback from customers and stake holders for effective work relationship. Job Qualifications & Experience Education : Preferred : Bachelor's degree in Computer Science,or a related field Preferred Domain Expertise Certificates depending on role : Azure Certified Windows Certified Experience More than 05 years IT Experience More than 05 years’ experience within an IT Operations Role More than 02 years’ experience working with Cloud Computing Other Knowledge, Skills, Abilities or Certifications : Experience in migrating services to Public Cloud (Azure) Soft Skills Required Excellent analytical and problem-solving abilities Excellent communication and presentation skills Strong client-service orientation Sound business acumen and strategic skills Excellent oral, written and interpersonal communication skills;
  • including strong presentation skills. Strong client-service orientation A positive attitude and the ability to thrive in a collaborative environment.

    Outstanding organizational skills Ability to collaborate effectively at all levels and functions Seniority : Individual Contributor Other Duties Performs other duties as assigned by IT Manager

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