Salesforce Administrator
Traction on Demand
1d ago

As our Salesforce Administrator , you will be responsible for proactively supporting configuring, analyzing requirements, creating reports, dashboards, infrastructure administration and developing data quality strategies for data governance.

Traction on Demand’s hiring philosophy is based on culture, intelligence and then skills. Here’s what we mean by that :


Culture at Traction on Demand isn’t about drinking beer and playing ping-pong it’s much more. We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money.

We care about our people, wider community and planet. Come join us on this journey!

Traction is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work and being efficient in everything we do.

We fail fast and love to innovate. Change is our middle name.

Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are do they resonate with you?

  • Embrace Knowledge
  • Do the right thing
  • Seek adventures and smiles
  • Healthy hearts and heads
  • Pursue opportunity
  • Build community
  • Intelligence

    People often ask what it takes to succeed at Traction on Demand you’ve got to be smart, without having an ego. What does that mean?

    Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious.

    We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We just git r done.


    Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds.

    Typically, we find that people are successful in this role when they have :

  • Computer Science Degree or equivalent experience
  • 2+ years of experience with Salesforce Infrastructure administration
  • Strong SFDC understanding (admin, sales, service, community, developer certifications favorable)
  • Some level of understanding of Tractions internal business processes ideal
  • Logical, process-oriented thinker, motivated by supporting others
  • Strong communicator, curious about technology & self-motivated
  • Familiarity with Apex, Lightning, SOQL, Data loader & Excel
  • What You Will Be Doing

    System Management and Maintenance Responsibilities

  • Serve as primary system administrator for the environment with 700+ users & handle all administrative functions
  • Owns SFDC case management process (troubleshooting, hot fixing, prioritization)
  • Coordinate the evaluation, scope and completion of new application development requests
  • Good to have knowledge of setting up and configuring Pardot instances and managing the flow of data between Pardot and Salesforce
  • Manage new releases of SFDC and efficiently roll out new features without interruption to the end users
  • Complete regular internal system audits and prepare for upgrades of all applications.
  • Manage custom integrations
  • Work with the management team to establish suitable processes to support administrative, development, and change management activities
  • Support all 3rd party applications integrated with SFDC (FinancialForce, Conga, Docusign, Zoom Info, etc)
  • System Security and Integrity Responsibilities

  • Grant / remove and maintain user licenses
  • User access provisioning / de-provisioning
  • Updates to SFDC hierarchy and territories in response to personnel changes
  • Design, create and maintain user roles, profiles and permission sets
  • Reassign records in response to personnel changes
  • Process Creation, Documentation and Maintenance

  • Producing diagrams to document current business flows and how they will change once a solution is implemented
  • Develop process documentation and field maps
  • Management of deployment process (once a month deployment cycle, refresh schedule, etc)
  • Work with Applications Development team to mature our deployment process through CI
  • Be the expert on any new technology that will support Traction’s internal process and system efficiencies
  • Data Integrity, Quality, Migration and Maintenance

  • Import data as appropriate
  • Manage duplicate records
  • Identify internal ways to monitor and improve data quality
  • Monitor and manage exception logs for back end system integration with SFDC
  • Report and Dashboard Creation and Maintenance

  • Create and maintain company wide dashboards
  • Create and maintain reports including folder maintenance
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