The Customer Experience PM is a passionate customer advocate within Amazon and has a deep understanding of the importance of the customer experience for our site.
To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities.
He or she will work with many different parts of the Amazon organization, and as such, will need to be an effective influencer as well as a passionate leader.
An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer products company.
This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business.
This person will have a track record as an inspirational people influencer.
Must-have experience / criteria for role :
Proven track record of customer obsession.
Demonstrated ability to think both strategically and tactically.
Ability to prioritize in an ambiguous environment.
5+ years of product management / consulting.
Demonstrated ability to formulate data-driven decisions that lead to results.
Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
MBA / Engg. degree. 9+ years of e-commerce product / program management, consulting or related experience.
An MBA or Masters in Marketing or Strategy.
MTech / MS in computer science
Professional traits those are not unique to this position, but necessary for Amazon leaders :
Prior Product management experience is preferred
Ability to operates and communicate at all business levels.
Expects, requires and demonstrates continuous innovation.
Ability to think big and to inspire passion in others,