GLG is seeking a highly motivated and enthusiastic individual to join the Surveys team in Mumbai, India. The Senior Associate will join a new team that is being established to execute surveys for India-based clients and to support our fast-growing global surveys teams based in Hong Kong with extended hours coverage for clients based in the US and EMEA across the professional services, financial service, and corporate sectors.
GLG Surveys is responsible for managing all aspects of survey questionnaire writing, editing, fielding, and data compilation across various industry verticals, population geographies, and client types.
Major examples of projects include surveys and flash polls of GLG’s council members to supplement the qualitative insights provided through GLG’s 1-on-1 learning products.
This position requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills, a keen analytical outlook, as well as, a passion for creative problem solving, client service, and project management.
Project types are variable in size, length, and complexity.
Specific responsibilities include (but are not limited to) :
Assist with the design and facilitation of customized surveys targeting a wide variety of specialized topics and populations for clients in India
Project assistance with other survey teams : Work with the point-person in other teams in the US and UK to assist in end-to-end survey execution;
ensure the broader survey team’s resources are optimally utilized for the success of your project
Manage and assist in managing multiple survey projects with tight timelines while prioritizing and multi-tasking to ensure important deadlines are met
Compile and review reports of survey data for clients (data analysis not required)
Navigate survey requests with complex requirements and client-specific preferences
Establish and build strong working relationships with colleagues, partners, and clients
Work towards interacting directly with clients to understand and meet their learning needs
An ideal candidate will have the following :
Bachelor’s degree or higher
1-2 years of market research experience
Superior writing, logic, and interaction skills; including oral and organizational skills
Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment
Demonstrated experience with questionnaire and survey writing / programming (e.g., experience with Decipher, Qualtrics, or a similar platform)
Experience analyzing results and / or communicating survey results to stakeholders
Proven ability to work in a rigorous, fast-moving environment
Excellent conceptual and analytic skills
Ability to handle multiple projects and prioritize, identify, and solve problems
Experience with statistical techniques
Strong problem-solving skills, dedication, and patience allowing you to complete and rigorously review every stage of challenging project work
Willingness to work flexible and extended hours outside of the traditional workday, as needed (including evenings and weekends)