SYX Services Pvt ltd
SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE : GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.
Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team.
For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America
Key Responsibilities
Assists customers with the intent of promoting or selling company products or services through Chat communication
Provide a basic level of customer support but refers more complex problems to other staff members
Demonstrate a high level of customer service orientation
Requires an in-depth knowledge of products and services offered
Prepares and follows up on customer quotes as required
Provides pricing and availability of our product to customers
Requests and coordinates discounted prices on large orders
Maintain required Chat quality level
Inputs all sales orders as a result of customer negotiations
Sells additional product through suggestive selling techniques
Performs other duties as assigned
Competencies and skills
2 + years sales experience in a Call Center Chat and / or Email Process
Preferably a Graduate
Outstanding written and verbal communication skills
Willingness to work in shifts (US timings)
Demonstrated high level of dependability
Basic knowledge of MS Word, Excel, Explorer and Outlook
Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
Important Facts
