About the global Technical Documentation Group
A R&D team of cross-border technical information experts, responsible for the development of customer product information and dedicated to providing customers with quality results through intelligent content reuse (using XML technologies).
The group mission is to be a single source of Xylem's information content, available globally in reusable form, customer centric, governed by common processes, tools, and controls for multiple publication outputs to multiple channels in multiple languages.
The information developed by this team is used in Installation and Operation Instructions, Service and Repair instructions, Technical Specifications, Spare Parts catalogues, Programming guides, Quick guides, Mounting instructions, product catalogs, and more.
The group consists of a Content Development (production) team and a Documentation Systems team.
About the Xylem R&D team in Bangalore
This team is a shared R&D team responsible for developing and maintaining the Xylem product portfolio including pumps, turbines, accessories, monitoring & control systems, water analysis equipment, and documentation for these products.
List the essential functions and major activities in order of their importance.
Content development and Quality assurance
Develop text content for reuse and usability in accordance with product risk analysis’s, Subject matter expertise, and according to content development guidelines;
Authoring Guidelines, Authoring Procedures, Graphics Guidelines, Information Model, Style Guide.
Develop Technical Illustrations in line with requirements
Perform analysis of existing content, responsible for task analysis (TA) and annotated topic lists (ATL)
Maintain metadata, create illustrations / graphics, subject topics and maps
Peer reviewXML coding and languageSoftware assisted quality review of style, grammar and terminology
Coordinate SME reviewSubject-matter review to ensure technical accuracyInternational standards & Product Safety reviewFinal output review
Coordinate approval process for the English original information
Publish English original instructions
Contribute the development of the CCMS folder structure and the Information Model
Part 2 Describe the Person
Minimum professional and educational background desired (include years of experience)
Educational background :
Diploma or B.sc in Engineering, Technical Communications, or equivalent.
Professional experience :
5 years with Technical writing developing Technical Illustrations
Basic knowledge of Technical illustrations in vector and pixel graphics formats.
Applications may be asked to take a writing test to convey their content structuring abilities and technical English language skills.
Describe the most important competencies required of the individual. (the most important is first)
Genuinely interested in Technical Writing and Illustrations, and sees as a present and future career in Technical Communications
Communicative in verbal and written English language
Experience with following a Style guide. E.g. in Simplified Technical English (STE) and Microsoft (or Chicago) Manual of Style
Experience with coordinating development of a story board for assisting development of Technical illustrations
Good understanding of SDLC, DDLC and Translations process
Thorough and structured way of working
Understands single sourcing in technical documentation and conditional profiling of content
Ability to deliver on made commitments
Analytic ability; Chunking, grouping, classifying and labelling according to guidelines
Proficient in structuring text and understands the practice of metadata
Experience in developing text content within XML vocabulary environments like DITA XML.
Proficient in using these technologies (or their equivalents) : Terminology and content checkers such as AcrolinxComponent Content Management Systems (CCMS) such as Astoria On-DemandXML Editor, such as PTC Arbortext Editor or Oxygen XML Editor
Basic understanding of connected systems, computer networks
Experienced in Illustration tools and vector- and raster / photo illustration formatsAdobe CC suite : Adobe Photoshop, Illustrator, InDesignExperience with rendering 2d from 3d with Keyshot, and developing 3d service instructions with PTC Creo Illustrate, or similar software, is advantageous
Good understanding of the publishing pipeline, content exchange and web publishing
Good understanding of computer file formats such as XML, InDesign, Microsoft DocX
Experience with managing tasks on MS Sharepoint and / or Atlassian Jira