Robotics Process Automation Senior Developer / TA
Nokia Bell Labs
Bangalore, Karnataka, India
4d ago

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers with the industry's most complete, end-to-end portfolio of products, services and licensing.

We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.

  • The vision of Nokia IT is to be a trusted business partner delivering value for Nokia. In line with this, Nokia IT follows three strategic pillars : to Simplify via integration and standardization;
  • to Enable the business as a strong business partner; to Partner to develop internal competence and establish Nokia’s digital platforms.

    Nokia IT organization is composed of nine units :

    The Infrastructure team provides core infrastructure services, laying the foundations for effective delivery of IT services across Business Applications, Enterprise Resource Planning and Digital Workplace domains.

    It seeks continuous service quality and cost improvements

    The Digital Workplace team provides all end-user related IT services including collaboration tools, service desk & support, images and communication solutions.

    It aims at delivering a seamless end-user experience whilst boosting productivity and mobility of the Nokia workforce.

    The Enterprise Resource Planning provides SAP services to multiple Business Groups and corporate functions, each with their own designated Business Application Owners who also act as Business Partners, representing the single face of IT to a Business Group

    The Enterprise Applications team provides end-to-end services to Business Groups and corporate functions, each with their own designated Business Application Owners who also act as Business Partners, representing the single face of IT to a Business Group or corporate function.

    The Enterprise Architecture (EA) team leads the translation of the business and IT strategy into a realistic architectural design that guides and drives the development of IT service offerings.

    It works with respective IT functions and with the business to ensure alignment between technology roadmaps and target architectures with their respective priorities and goals.

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    It defines a well-articulated, multi-year iterative strategy, translating it into mandatory and discretionary investments reflected as part of an evolving IT portfolio.

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    It develops and delivers a consistent set of frameworks and activities including demonstrating risk management in line with Nokia business and regulatory expectations.

    The Vendor Management team leads the relationship and the financial and contract management of key IT suppliers in close cooperation with global procurement, with the aim of balancing ongoing cost with delivery performance.

    It ensures long term and predictable continuity of supply from strategic IT suppliers that meet the needs of Nokia's business.

    Community & Employee Engagement defines and manages the engagement strategy toward internal and external stakeholders and within IT.

    It supports other IT functions in building common mindset and behaviours and a wider understanding of IT.

    Want to explore more on the below technologies to carve out your career? Please join our vibrant IT team.

    Role Summary :

    L3 Senior Developer / Tech Automation Architect Job Description

    Role Summary :

    RPA L3 Automation Senior Developer cum Tech Automation Architect (L3) is responsible for design, development, testing, deployment, hands-on technical issues resolution, deliver support of complex sprints in BP, AA platforms, bug fixes and change requests in a timely manner.

    L3 shall deliver / validate / accept design documents (PDD / SDD / TDD), automate complex processes and requires strong hands-on coding skills in Blue Prism and Automation Anywhere platforms

    As part of Handover to support, validate design documents (PDD / SDD / TDD), test cases, scripts, testing and support documentation, deployments, stabilization and receive production sprints handed over from development teams or partners.

    Responsible to capture change requirements, develop, test, deploy, secure acceptance and Operate.

    Deliverables

    Proven expertise in process automation and deliver resolution on complex issues and challenges experienced by RPA automation Sprints in quick turnaround time

    Efficient and quick problem solving skills required in supporting RPA automation sprints in operation on a day-to-day basis.

    Supporting existing processes and development / deployment of change requirements as part of a structured change control process

    Develops and support automation processes as per the technical design document (TDD) to meet the defined requirements

    Providing architectural control over solution designs to ensure consistency and continuity across the delivery

    Comply with and helps to enforce design and coding standards, policies and procedures

    Analyzing, understanding and documenting the business processes in detail where required

    Develops new processes / tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

    Update PDD / SDD / TDD, Operating manual, UAT TC and support documents as required and ensures documentation is created well and maintained

    Own end to end delivery of new RPA sprints or change request as per design document

    Identify and deliver potential knowledge articles

    Identify the defects in production that are traced back to process design, dev phases

    Ensure quality of coded components by performing thorough unit testing

    Work collaboratively with Build teams during the product test and UAT phases and ensure the quality code and solution delivered as per SDD and TDD

    Report status, issues and risks to management on a regular basis

    On time quality delivery for assigned activities as per defined SLA

    Participate in automation delivery performance reviews with relevant internal stakeholders & business teams

    Receive KT for new RPA automation production sprints and provide feedback on design & support documents as per structured handover to support process & it’s SLAs

    Reverse KT to L2 team as per timelines for new sprints

    Support escalated Incidents by L2 team and KT back to L2 team

    Communicating with BP and AA on software related issues, suggested improvements and participating with other users in the Blue Prism & Automation Anywhere community.

    Support Incident, Change and Problem Management process, Participate in problem analysis and identify potential impact and resolve

    Experience in Customer escalation management

    Skills

    6 to 10 years of overall IT experience and minimum 4 years in relevant RPA experience

    3 to 4 Years

    Automation Anywhere and IQBoT

    3 to 4 Years

  • Net / C# / VBA (Excel macro)
  • 1 to 2 Years

    Chatbot (IBM / Azure / Google)

    Trained

    Blue Prism, Automation Anywhere, IQBOT, ABBY, Winshuttle, .NET, SAP Scripting, SQL Stored Procedure, Excel macro development, Sharepoint workflow development, problem-solving / bug fix delivery and analytical skills.

    Knowledge on Conversational agents, AI / ML is preferred. Continuous collaboration with business teams on the process issues and develop / deliver new automation requirements.

    EDUCATION

  • Bachelor university degree in Engineering / Computer Science
  • KEY SKILLS

    Overall 10 plus years experience including mandatory 4 Years hands-on in RPA Blue Prism / development

    3 years hands on development / support experience in Blue Prism and Automation Anywhere

    3 years of experience in SQL SP, .Net, VBA, C#, SAP Scripts, SharePoint workflow essential

    Very strong problem solving skills a critical input for the position

    Exceptional business collaboration skills and flair on management of customer aspirations on automation delivery is essential

    Experience in Python, Chatbot, Watson and other AI and other ML technologies will be added advantage

  • Ability to work in high pressure environments
  • Excellent technical abilities, communication skills, and adaptability to new technology

    Experience and knowledge of service delivery processes in a structured environment

    Understands software development methodology including Agile, configuration management and lifecycle

    Self-motivated, team player, action and results oriented

    Experience and knowledge of Business / System Analysis in a structured environment

    The aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel

    Understanding of workflow based logic and the ability to both understand a business process from a workflow diagram and to conceptualise it as an automated solution

    A track record in training and mentoring individuals on development and delivery disciplines

    Willingness and ability to blend business analysis with hands-on configuration of automated processes in Blue Prism / AA

    The ability to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks.

    Good written skills with the ability to produce clear and concise documentation

    The ability to work with a structured and methodical approach, combined with an enquiring mind.

    An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.

    An aptitude for problem solving, with the ability to take a logical route to the source of an error.

    A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.

    Desirable :

  • Certification in industry leading Robotics Automation products (BP, AA)
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