Quality Executive
One Point One Solutions
Bangalore
1d ago

JOB PROFILE .

  • Monitoring agent calls and provide feedback
  • Analyzing portfolio performance through calls monitored and performance reports
  • Improving performance through interventions
  • Leading and participating in client calls Continuous portfolio performance improvement
  • ELIGIBILITY CRITERIA .. .

  • Prior experience of call monitoring. Good interpersonal skills.
  • Excellent Communications Skills (Both Written & Verbal)
  • Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability
  • Self-Starter, Flexible and Willing to Stretch for Business Need
  • Computer knowledge which includes word, excel, power point. Graduate degree preferred but can consider HSC or Diploma holder
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