What you will do Learn new things every day Learn about Oracle Cloud apps, technology, and user assistance concepts through research, hands-on practice, and lively discussions with product management, development, quality assurance, and UX experts and groups. Learn about our end users, consultants, administrators, developers and figure out what they need. Continuously find out more, and stay abreast of the latest and coolest trends in user assistance, curriculum design, and information architecture; use what you learn to innovate and improve constantly. Advocate for our users Work closely with product development teams to ensure that UIs look good, make sense, and are usable. Review and write text for the UI. Ensure that all on-screen text, including page names, field labels, tip text, and help, prevent mistakes or false starts, and guide users to the quickest route to success. Write, create, build Create content that our users want to read! That is, write engaging content, with: Easy-to-read content that can be understood by everyone and that translates well into other languages Graphics, flow diagrams, and infographics that look good and aid understanding Videos, demos, and anything else that helps users quickly understand how to complete their tasks Review or design all kinds of training material, for example elearning or instructor-led training Work with product managers and strategy teams to create top-of-the-line collateral content to support product launch and maintenance. And last but not least, ensure that our help content: Complies with DITA and company style standards Adheres to accessibility standards Requires minimal rework during the editing and review process Be our face to the world Manage your own user assistance and product review tasks and deliverables while working in varied development environments (through primarily Agile development). Participate in development discussions, scrum calls, and review meetings. Independently track tasks and deliverable to completion with minimum supervision. Represent the Information Development team in a variety of cross-product teams and projects.
What you need to be successful
Education and experience BA/BS or MA/MS in Technical Communication, English, Instruction Design, Computer Science, or a related field A minimum of 5 years of experience writing software documentation, creating instructional video content, and developing related forms of user assistance.
Must have Superior written and oral communication skills Demonstrated ability to write clear, concise, engaging content in a modern, conversational style for a range of audiences Clear, persuasive style in meetings, emails, and other forms of communication Experience with varied user assistance deliverables, processes, and techniques Experience writing on-screen text and messages, and reviewing user interfaces to ensure usability and adherence to style standards Experience with, and knowledge of, a range of visual information design techniques Demonstrated proficiency in understanding user requirements and implementing them in documentation and instructional videos Ability to quickly learn and communicate technical concepts and procedures Organizational skills and problem solving Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines Proven track record of delivering on time and to quality metrics Organized, professional, motivated, and good at making quick decisions Proven ability to think critically, solve problems, and take initiative Collaboration skills Demonstrated ability to operate independently and as part of a larger, virtual team Ability to develop effective, cooperative working relationships with other internal groups to meet objectives and complete tasks
Nice to have Domain knowledge Proficiency in designing and developing content that follows DITA standards Experience working with an XML-based authoring tool and video development software Functional and industry knowledge Experience documenting APIs, especially REST APIs Understanding of and experience with business processes across one or more enterprise domains: CRM, HCM, ERP, and supply chain management Experience with Oracle Applications Cloud services or other eBusiness cloud services Broad understanding of and experience with agile software design and management
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.