Here at Experian we are heavily invested in Robotic Process Automation (RPA). The RPA technology runs on Virtual Machines.
As an RPA Desktop Engineer your responsibility will be to manage our Virtual Machine estate in conjunction with Experian IT services.
Responsibilities
Request Build of Server 2019 workstations (mostly automated but some post build configuration is required).
Decommission of RPA workstations that are no longer required.
VSphere resource management and planning (informational only i.e. producing reports to aid with resource management and growth).
Packaging of end user applications (e.g. MS Office, Google Chrome)
Deployment of end user applications.
Patching of end user applications.
Resolution of issues with end user applications (excluding RPA software and software that forms part of the Server 2019 core application stack).
User resource access (e.g. setting user access, RDP access, adding mapped drives).
First line initial triage and raising of incidents for workstation issues (With resolution of issues for in scope items and transfer to relevant areas for out of scope items).
Support and Monitor RPA Global Security, Risk and Data Privacy to ensure compliance
Report issues and risks to Sr Automation Engineer and Program manager on a regular basis
Ability to read and understand process and data flow diagrams
Ability to articulate in simple words technical explanations and guide the business in the RPA journey
Working and synchronizing with other regional development team members
Work in a collaborative manner with all Center of Excellence team members
Qualifications
Computer Science bachelor’s degree
Demonstrated experience of at least 3 years working in Desktop Support roles
Knowledgeable in new and emerging technologies
Consultative skills, including the ability to understand and assist in applying customer requirements
Ability to define design methods to increase license utilization and best practices sharing
Knowledge of Agile ways of working for incident management, QA Controls, and troubleshooting
Problem solving with strong analytics skills with the ability to analyze complex requirements and define technical / functional advanced solutions
Excellence communication skills in both verbal and written English
Desired Skills
Experience working in an IT Center or Excellence
Power BI and SQL Database skills
Agile or SCRUM Certification Computer Science Bachelors
Additional information
