We are looking for an intellectually curious, customer-obsessed Support Engineering Manager, who has a demonstrated track record in building teams through effective and strong leadership and has empowered people to help customers succeed.
As a Support Engineering Manager (SEM), you will focus on building and leading a high performing team of engineers. You will be
responsible for ensuring our teams provide a positive support experience, which includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems for Microsoft's customers.
You will represent Microsoft to our customers and will work directly with our most relevant internal groups to drive change that enhances the customer
experience. You will act as the voice of the customer to internal audiences such as the Microsoft Engineering Group, leveraging the culture of customer obsession at Microsoft to empower every person and every organization on the planet to achieve more.
Asa Support Engineering Manager, you would be responsible to :
Manage and lead a diverse and inclusive team of Support Engineers and Support
Escalation Engineers, with focus on team performance.
Enable an environment in which people can do their best work, ensuring your team
builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively.
Actively lead and enable our quest to ensure our people / teams reflect the diversity of our global customer base.
Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development.
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings and addressing customer feedback.
customer service, communication, and interpersonal skills.
3+ years of experience leading and developing people.
A minimum of 4 years of experience in product support, technical support, technical delivery, IT Admin support, Business Process Management,Consulting, systems development, product development, or customer support.