Corp IT Helpdesk Engineer
Integral Ad Science
4d ago
  • Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Corp IT Helpdesk Engineer to join our new and fast-growing team in Pune! If you are excited by technology that has the power to handle hundreds of thousands of transactions per second;
  • collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

    As a member of Corporate IT, the Corporate IT Helpdesk Engineer will have the opportunity to work with and provide high quality service to business owners and stakeholders across Integral Ad Science globally.

    The ideal candidate is passionate about driving innovation, enjoy partnering with internal teams and providing operational direction and support.

    Most of all, enjoy working with great people who are changing an entire industry.

    What you’ll get to do :

  • Manage deployment (OSX and Windows), installation, configuration and operation of desktop computers, peripheral equipment and software within established standards and guidelines
  • Resolve internal customer tickets in timely manner via Issue Tracking System
  • Recommend and / or perform upgrades on desktop / laptop systems to ensure uptime
  • Collaborate with vendors, Integral Systems and Network teams to resolve technical problems with computers and business applications
  • Ensure all approved desktops, laptops and peripheral hardware are accurately inventoried and correctly assigned (perform spot checks for verification) to help with the asset management lifecycle
  • Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts
  • Train internal customers on appropriate use of approved hardware, software and peripheral as required by Standard Operating Procedures
  • You should apply if you have most of this :

  • 3+ years’ experience in IT
  • Ability to diagnose hardware and software issues on Apple / Lenovo / Microsoft devices running MacOS and Microsoft Windows
  • Experience in user account management, email application support and troubleshooting
  • Ability to troubleshoot basic laptop network issues (TCP / IP, DHCP, DNS), software, printing problems
  • Experience in identity / access management using OKTA / similar identity providers
  • Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly
  • Ability to lift and handle packages / hardware (laptops, monitors, etc.)
  • About Integral Ad Science

    Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.

    Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms.

    We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide.

    For more information, visit

    Equal Opportunity Employer :

    IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

    We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

    California Applicant Pre-Collection Notice :

    We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI : identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI.

    We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement.

    For additional details or if you have questions, contact us at compliance

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