Contract Specialist
Dimension Data
Bangalore, India
35d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

This position covers all the responsibilities related to the functions of Contract Management across the Support Services (i.

e. all except Enterprise Services client) portfolio.

The tasks include the quality assurance and enrichment of contract data to enable accurate and efficient loading into the contract management system.

The data loaded drives the billing for Dimension Data’s clients.

Task summary

Load contract data Daily. Includes new business and renewals. Creation / linking of contract master data in Siebel at the asset level, for e.

g. assets and locations. Create a financial plan and add billing start and end dates to each asset. Finalise and create invoices and credit notes Daily.

Includes annual in advance, full term upfront and periodical billings. Run Siebel simulation report for AU Management to approve (SOX compliance).

Invoice integrity to ensure prompt customer payment. Generate the invoice attachment (referred to as the line report). Send the invoice based on client requirements, i.

e. sent to client directly, sent to Service Delivery Manager or Client Manager for presentation to client or internally addressed for sales to proforma.

Manage the closure of all order SR's (including activities). Update SR number in SharePoint and SAP when billed. First point of internal contact if there is an issue with the billing document.

Create welcome packs for new clients. Respond to Service confirmations from GDC As required. Raised by GDC when an asset is not on a client’s contract.

Support Services to advise if the client’s contract data is Work in Progress. Advise GDC of device monitoring status As required.

Raise a SVR in ITSM to deploy and / or cancel assets that are monitored.

1. Required skills and strengths

  • Excellent keyboard skills, demonstrated experience in Microsoft applications (Word and Excel), strong analytical and numeracy skills.
  • SAP / Oracle / Siebel experience.
  • Experience in working within a contract management environment.
  • Demonstrated experience in working with large volumes of data.
  • Strong internal client focus showing empathy, understanding and readiness to get the job done to their satisfaction.
  • Excellent interpersonal, co-ordination and problem solving skills.
  • High level of initiative, accountability, attention to detail and ability to follow process.
  • Self-motivated, ability to work un-supervised as well as being able to work as part of a team in a pressured environment.
  • Minimum 2 to 5 years in a similar role.
  • What would make you a good fit for this role?

    Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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