Client Service Mgr, PiB and BB
Standard Chartered
India-Mumbai
3d ago

16 / Aug / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -

one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities Achievements

  • Ensure top quality of service is provided to customers Improve customer wait experience Hospitality measures in the waiting area.
  • Clean and well-kept ATM onsite lobby, branch look and feel / upkeep Reduce wait time and overall turnaround time

  • Ensure proper scheduling of leave and lunch recesses towards continuity in customer serviceBusiness Drivers
  • To achieve the set targets for portfolio growth and new sales revenue Customer experience and Franchise Building
  • Customer service On an ongoing basis, deliver consistent, efficient, accurate service to customers. Strategic Focus
  • Increase X-sell and wealth penetration across portfolio Cost control and operational efficiency
  • Ensure cost are within budget figures drive usage of internet and mobile banking tracking of cost and variance highlighted new ideas and initiative for cost reduction migration of transactions to internet banking increase in ATM usage Risk management
  • Generate quality sales referrals for conversion by PFM / RM track referral for conversion daily referral sheets Apply now to join the Bank for those with big career ambitions.
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