Customer Solutions Functional Lead
Toll Corporate
Pune, Maharashtra, India
4d ago

Job Description


The Customer Solutions Functional Lead drives the capturing of JDA WMS / TMS design details, leads configuration, assists testing and supports go-live regarding JDA implementation projects.

They would be responsible for assisting the Head of Solutions and Functional Analysts in day-to-day activities, driving solutions with the relevant Business Units and Customers.


  • Act as liaison between business application users and the IT department relative to functional requirements and solutions
  • Leads business process analysis or design phase activities of the project with a view to writing or reviewing functional specifications created by the Functional Analyst
  • Leads the preparation of appropriate documentation to communicate and validate the information
  • Leads all activities for a JDA WMS / TMS implementation from functional requirements to go-live stabilization
  • Work with various Automation / Sortation system partners to develop customised workflows (E.g. Vendors include Schaeffer and Dematic)
  • Analyse system issues to accommodate business needs using standard, best industry practices / processes
  • Analyse integration issues using WebMethods industry tools
  • Provide Level 2 subject matter expertise to functional users
  • Assist in defect resolution within the JDA application
  • Understands how the JDA solutions within area of focus can be configured and delivered to better facilitate customer business processes, ensuring ability to design, execute, and deliver
  • Provide primary user support and verifies that the system provides the required business functions and maintains data integrity
  • Mentor Functional Analysts within the team
  • Ability to prepare and deliver presentations for user, management, and executive level audiences
  • Develop and maintain knowledge artefacts for client’s applications, including but not limited to :
  • o Warehouse, Transportation & Operations Applications : WMS systems, TMS Transportation systems

    o Overall E2E Application SME including back end database and solution architecture

    o Analysis, Design and Build of all JDA application workflows and master data migration scripts to match customer requirements

    o Create training, support, process documents, and test scripts where applicable using tools such as ARIS and HP Quality Centre

    o Development of WMS Jasper Reports and customer specific freight labels using Nice Labels software

    o Independently manage business / IT stakeholders during the implementation

    o Assist the Customer Solutions Delivery Manager with activities as assigned

    o Any other duties as assigned


  • 5 - 10+ years of most recent JDA (or Red Prairie) WMS / TMS Platform (or equivalent Tier-1 application) implementation (including global template approach) experience.
  • 5 - 10+ years’ experience in application implementation of Supply Chain & Logistics systems environment for large organizations (multi verticals advantageous E.
  • g. Retail, FMCG, Telecoms)

  • 5 - 10+ years’ experience writing functional requirements, process and training documents, as well as test cases and project plans
  • Demonstrated experience in all DC processes (E.g. Receiving, Check-in, Putaway, Order Processing, Picking, Despatch and Inventory Management)
  • Demonstrated experience in configuring End User devices (E.g. RF handhelds and Thermal Label Printers)
  • Expert user in SQL / PL-SQL and Microsoft Office
  • Demonstrated experience integrating to WCS (Warehouse Control System) vendors (E.g. Schaeffer and Dematic)
  • ITIL Certification (advantageous)
  • Outstanding interpersonal skills
  • Exceptional communication skills
  • Flexibility to travel

  • Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Strong relationship building and influencing skills with the ability to drive change
  • Ability to articulate technical concepts in business terms and present to senior management
  • Strategic End to End thinker
  • Good organisational skills, with the ability to meet objectives and effectively multi-task
  • Ability to work with all levels of the organisation, both technical and non-technical
  • Excellent problem solving skills
  • Leading and driving consensus in a constantly changing environment.
  • Strong collaborator willingness to share ideas, documentation and best practices
  • Commercial acumen and ability to assess value propositions / business cases associated with IT demand.

  • Business requirements are clearly defined and incorporated in application workflow designs
  • Lead the development of functional specifications meeting business requirements
  • Productive and successful engagement with business and customer stakeholders and meeting their requirements and expectations
  • Lead / perform application configuration and master data management to meet solution requirements
  • Successful project go-live with appropriate handover of the solution to BAU
  • Fit for purpose operational reports and label designs to meet business objectives
  • Successful realisation of business requirements in alignment with benefits, outcomes, portfolio and project planning
  • Measurable internal and external business and technology service performance improvement
  • Collaborate with System Integrator vendors
  • Risks and issues are clearly identified across the portfolio of work with suggested mitigation plans for execution
  • Clear line of sight and robust assessment and prioritisation of IT demand
  • Attend and suggest potential modifications to the WMS / TMS Global Template via the Technology Forum
  • Ability to research subjects, with a commitment to provide continuous improvement
  • Ability to work under pressure and think clearly in challenging situations in a logical manner
  • Ability to be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision

    It is expected that you will :

    1. Carry out these accountabilities within the operation and process frameworks that apply at Toll

    2. Work together with all your key stakeholders : line and functional. A part of your performance review each year will be based on input from these stakeholders

    3. Exemplify the Toll Way and Leadership Competencies this will be a key part of your annual development planning cycle.


  • Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS / BA in Management Information Systems / Science
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