about the role
The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.
He is to manage several RFCs in parallel as per his workload capacity and is accountable for their successful delivery, on time and right first time.
The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ
The ODM is to have good understanding of the industry to which Organg Business Services customer belongs, as well as a broad understanding of the Orange Business Services environment.
Change Management activities
Upon RFQ sign off by the HQ customer, the ODM is assigned to the account of the HQ customer and is accountable for :
During the Service Transition, the ODM is accountable for :
Before closing the RFC, ODM is responsible for :
Degree / Equivalent in telecommunications field, preferred (Also in business administration, mass communications can be acceptable)
A degree or diploma or Project Management Institute (PMI) certification or equivalent
Ability to :
Communicate, organize face to face customer meeting
Manage a team with different profiles and specific skills
Organize, plan and manage by himself the delivery of a standard order
Organize, plan and manage the delivery of complex order following the guidelines of a PM
Understand network architecture and components
Work in a virtual team environment.
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.