Order Delivery Manager
Gurugram , India
3d ago

about the role

The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.

He is to manage several RFCs in parallel as per his workload capacity and is accountable for their successful delivery, on time and right first time.

The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ

The ODM is to have good understanding of the industry to which Organg Business Services customer belongs, as well as a broad understanding of the Orange Business Services environment.

Change Management activities

Upon RFQ sign off by the HQ customer, the ODM is assigned to the account of the HQ customer and is accountable for :

  • communication and reporting towards the HQ Customer in order to provide overview of the delivery planning (or Service Transition) and retrieve all required inputs.
  • RFQ content validation, resources plan setup, order assignment of the delivery team in the Service Transition provisioning system (SESAM), and communication of the booked resources to all involved actors in this order Service Transition lifecycle.
  • During the Service Transition, the ODM is accountable for :

  • RFC progress follow up,
  • Exceptions processes management, proactively taking ownership of incidents, adjusting the planning, owning the escalations, and providing updates to the HQ customer.
  • Before closing the RFC, ODM is responsible for :

  • performing data integrity checks of the RFC within different tools, used during the Service Transition phase. This implies tools understanding and also knowledge of technical content of the RFC.
  • timely setting Ready for Service date and issuing the Service Commencement Notic.
  • ensuring the correct setting of the Ready for Billing date in a timely manner and in accordance with the defined commercial guidelines.
  • managing the billing rejection & escalation coming from the Billing team whenever required and ensuring that the actual owner deal with the clarification in a timely manner
  • about you

  • 3 to 5 years experience in delivery management of service towards multi-national corporations
  • Solid understanding of Orange Business Services solutions
  • Extensive expertise of Orange Business Services tools and systems
  • Understanding of corporate governance within complex organizations
  • Degree / Equivalent in telecommunications field, preferred (Also in business administration, mass communications can be acceptable)

    Other (Desirable)

    A degree or diploma or Project Management Institute (PMI) certification or equivalent

    Ability to :

    Communicate, organize face to face customer meeting

    Manage a team with different profiles and specific skills

    Organize, plan and manage by himself the delivery of a standard order

    Organize, plan and manage the delivery of complex order following the guidelines of a PM

    Understand network architecture and components

    Speak English

    Work in a virtual team environment.


    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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