Technical Services Specialist
Viewpoint
Chennai, India
2d ago

Kindly apply ONLY if you are willing to work completely in US Time zone (Eastern).

Summary

The Technical Services Specialist will report to the Technical Services Supervisor and be responsible for using various tools to complete software customization projects and implement Vista ADP solutions.

Assignments will include developing custom Crystal Reports, SSRS reports and dashboards, implementing database objects (procedures, functions, and triggers), writing complex SQL queries, TSQL scripting and analyzing business data relationships.

All aspects of the software development lifecycle will be experienced in this position, from requirements gathering to installation.

A successful Technical Services Specialist must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences.

This role entails juggling multiple projects while maintaining a high revenue rate and staying within budget. This position is customer facing and will work closely with the Technical Services Project Manager to ensure project timelines are met.

Essential Duties & Responsibilities

Discovery of requirements and purpose, design of solution, development and delivery per individual customer specifications.

Performs business process analysis to ensure technical and application components meet business requirements.

Delivers custom reports (Crystal Reports and SSRS), database customizations projects, software integrations and data projects including migrations and corrections (SQL scripts, SQL modification statements and other tools as needed).

Executes the tests necessary to ensure that customizations meet scope requirements prior to installation.

Proactively communicates the progress of projects to the customer and internal stakeholders utilizing effective written and verbal communication skills.

Competencies

Strong customer success orientation and commitment to ensuring timely, quality solutions to customer issues.

Gathers and analyzes information skillfully to identify and resolve problems in a timely manner.

Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.

Demonstrates accuracy and thoroughness, monitoring own work to ensure quality.

Well-organized, self-directed team player. Prioritizes and plans work activities, uses time efficiently via conscientious multitasking, and develops realistic action plans.

Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Remains open to others’ ideas, and exhibits a willingness to try new things.

Demonstrates professionalism and good judgment in all interactions with colleagues, customers, vendors and others. Responds to management direction and solicits feedback to improve performance.

Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

Qualifications Required :

Bachelor’s degree in computer information systems, computer science and / or accounting and a minimum of two years of custom programming experience or an equivalent combination of education and experience.

Strong SQL knowledge including queries, triggers and stored procedures.

Familiarity with Crystal Reports and SSRS reports.

Familiarity with SQL Server Integration Services (SSIS).

Familiarity with various types of databases.

Basic familiarity with business accounting principles (e.g. payroll, accounts payable, accounts receivable, purchase orders).

Preferred

Experience using accounting software and payroll.

ADP SmartComplaince knowledge"

Knowledge of the construction industry and construction accounting.

Prior consulting experience with billable revenue expectations.

Working Conditions :

Projects often require after-hours or weekend work and remote access. High-stress levels may occur due to the time-sensitive and critical nature of the technical projects for customers.

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