Manager - Customer Service
Genpact
Noida, India
6d ago

Responsibilities

  • Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
  • Resource should have ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements & customer demands.
  • Exposure to US P&C market especially Home-owner Insurance Policy and Stabilizing day to day team related activities
  • Excellent Interpersonal and Client Management skills
  • Client interactions via trainings, conference calls, emails and messenger service
  • Monitors service delivery and ensures perfection in service levels. Ensures deadlines and targets are met. Promotes goodwill and a positive image of the Company
  • Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
  • Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his / her direct reports to be motivated and engaged to grow their career with Genpact.

    Assists in interviewing and assigning new personnel as necessary

    Qualification we seek in you

    Minimum qualifications

    B.Com / BSc / BA Any graduate except technical

    Preferred Skill set

  • Candidate with US P&C Insurance experience especially Content Pricing for Home-owner Insurance Policy
  • Candidates holding certification in Insurance & Reinsurance are preferred (IIA etc.)
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form