Associate Consultant ITIL-CM
Wipro Limited
7d ago
source : Shine

Objectives :

Ensure that adequate IT capacity exists to meet required levels of service Manage capacity to match the demand cost effectively Analyze capacity and performance issues to determine ways to improve capacity and performance at acceptable cost levels.

Oversee and coordinate the implementation and maintenance of the Capacity Management process / framework / procedures Responsibilities : Produce capacity plans in line with organization business and IT planning cycles identifying requirements early enough to accommodate procurement and approval lead times.

Document need for increases and reductions in hardware based on service level Requirements, targets and cost constraints.

Provide regular management reports which include current usage of resources, trends and forecasts Coordinate and oversee performance testing of new systems and solutions Provide holistic management of capacity that includes people and processes as well as technology and timeframe Oversee decisions and actions to utilize Demand Management for controlling Capacity when necessary.

Ensure shortfalls in capacity are recognized and appropriate corrective actions are identified and progressed on a timely basis.

Create and maintain forward looking capacity forecasts to predict future Hardware / software spend Provide regular reports on capacity to the Availability Manager and Problem Manager.

Organize and maintain a regular capacity review process Agree appropriate actions to maintain or improve capacity levels Initiate and coordinate actions required to maintain or improve capacity across IT units Act as a coordination point for changes to capacity levels when needed.

Facilitating the generation of performance reports. Collaborate with other IT Service Delivery team members to ensure all other Service considerations are considered and planned for.

The results of capacity analysis studies are technically accurate and communicated in clear business terms to the respective business and IT areas Communicate with the business areas to present results of the completed analysis Produce Business and component Capacity Plans and reviews at agreed intervals Continuous improvement of capacity management services within Organization Organize / Participate in Capacity Forums as per the Organization Capacity Management Process / Framework.

Mandatory Skills : ITIL Capacity Management ITIL Ops, Infra ITIL Process monitoring and reporting, ITIL Documentation

Desirable Skills :

Language Skills : English Language

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