Business Operations Analyst
3d ago
source : Shine

About Squad Squad combines crowdsourcing and AI in one platform to help solve large- scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems.

We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in future.

We leverage these two in the following product offering.

Our Product Squad Voice : Our elastic distributed team of 1000 trained call- agents reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable.

We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India. Deck

After seeing very impressive growth in India, we re launching in the US market. This candidate would be one of early members to launch this market.

What you'll be doing Operations is the linchpin of the wheel that is SquadVoice. You ll be a bridge between other Squads, communicating and surfacing problems and requirements to the product engineering, analytics and the business teams for achieving our audacious key company metrics.

Opportunities to strategise and solve new challenges will be aplenty.

You ll be directly responsible for building and managing multiple client outreach campaigns on our platform and liaise between client s operations team and internal team to deliver SLAs.

Train and manage contractors.

End to end Metrics tracking for Player side and as well all metrics of the system

Manage customer support (player side) for the organisation. Redress player grievances efficiently in a timely manner and develop best practices around the same.

Communication would be at the heart of your role. You ll collaborate closely with engineers, designers, data analysts, data scientists, product & business teams.

Coordinate with sales team to provide support to businesses and interface with clients. Also assist the team in Business development, lead generation, and other activities.

Why should you consider us seriously

We have an audacious vision of reimagining how work gets done! We re one of the few applications of AI / Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short- term acquisition play!

  • In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100 million units of data;
  • 10 million calls). We have plans to grow 10x in the next 1.5 years.

  • We are a well- balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart;
  • co- founders of Infosys, Snapdeal, Slideshare, Zomato etc)

    Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone ( Android App Link ).

    Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself .

    Empowering our contractors to be financially independent is a strong part of our vision!

    This is just the beginning and we're here to change the world Logistics Compensation : Rs.3, 20, 000 to Rs.4, 50, 000 per annum

    Location : Noida,

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