Love the Web? We are looking for a strong Program Manager to grow & develop the Microsoft 365 web-direct subscription businesses in India.
The right candidate will have a deep background in engaging customers on the web in e-commerce or similar transaction-focused environments.
They will have the ability to work across organizations and disciplines to build networks and accomplish business goals.
They will be well versed in using data and customer insights to effectively merchandise and identify optimization opportunities for discoverability and conversion.
We are looking for a highly motivated self-starter, able to synthesize large amounts of information into crisp recommendations, present and defend these to a variety of audiences and to work on a distributed team, in a different location than your manager and the core team.
The International Site Manager (ISM) is directly accountable for :
Defining & maintaining a high-quality online experience based on deep market & customer understanding with specific emphasis on merchandizing content, editorial & search curation, funnel optimization and overall customer satisfaction.
Listening to customers, identifying business problems and driving web experiments to increase quality and conversion for Microsoft 365 web direct model.
Working with marketing & sales stakeholders to support the local business in line with our global investment areas to ultimately drive sales & subscriptions.
Creating and contributing to forward-thinking plans to grow the direct sales market.
Taking the stretch project to support and contribute to the team-level initiatives.
Core Responsibilities :
Deliver a quarterly strategy & operational plan for the site that significantly evolves the impact of our corporate websites on Customer Satisfaction & Revenue.
These plans need to demonstrate the opportunities & impact of the investment areas on our core business metrics.
Use expertise of the Indian market along with customer intelligence to influence the strategy & direction of the Microsoft 365 direct sales websites.
This might include updates to content plans or drive a novel customer experience for education, small business etc.
Ensure the customer journey to purchase, funnel is barrier-free, and optimized for the market.
Evangelize the business with the Microsoft 365 Business Group team & other key stakeholders to drive impactful joint projects for the local subsidiary that are in-line with our global priorities.
Measure & report out on a predictable rhythm. Demonstrate impact & alignment with key priorities.
Build and leverage strategic relationships with subsidiary stakeholder & Marketing teams in India, in the APAC region and across the Global organization to deliver on key business strategies.
Provide thought leadership to the broader Microsoft 365 teams on key investment areas to help improve direct sales experiences in India.
Qualifications & Education :
BA / BS Degree in Computer Science, Technical communications, Business, Digital Marketing or a related discipline, together with a business qualification or equivalent business experience.
3+ years of experience producing and maintaining websites, ideally in the ecommerce sector.
Fundamental understanding of customer activities, satisfaction drivers, and the ability to balance short- & long-term priorities.
Demonstrated experience in e-commerce, merchandizing and / or digital marketing in India.
Excellent analytical, communication and decision-making skills.
Proven customer focus, advocacy and understanding.
Demonstrated ability to think strategically about the complex business issues & produce actionable operational plans to align with these strategies.
Demonstrated ability to build strong partnerships and collaborate well with others.
Strong oral, written and presentation skills.
Passionate, able to deal with ambiguity, able to drive for results.
Entrepreneurial spirit, self-motivated, and able to work independently in a remotely managed environment.
Experience working within an international organization.
Familiarity with funnel analysis, A / B Testing and Optimization, and other Internet-based technologies