Process Management Design processes AS-IS and TO-BE using BPMN notation and in line with ISO 9001 2015 QMS system. Process Compliance Achieve and maintain ISO 90012015 certification.
Process Audit Conduct 2 internal audits in a year and manage external ISO audit. Process Performance Designed, implemented and monitored KPIs regularly and provide feedback to function heads and management.
Process Transformation Suggest process transformation ideas along with ROI and manage execution. Process Experience conduct periodic customer survey campaigns to assess customer satisfaction.
Process Training Identify process training needs, collaborate with HR and execute. FUNCTIONAL AREA Process design, Internal Audit, Process Training, Training Needs, Process Expert, Process Management, Customer Satisfaction, Process Manager, Process Performance, Lean Six Sigma, Auditing, ISO 9001, QMS, Quality, ISO Audit, Process Compliance, Process Audit.