Manager - Customer Operations
IndiaMART InterMESH Ltd
Dehradun
1d ago

Job Description

Location : Dehradun Designation - Manager - Customer Operations

Skills Required

  • Lead Cross Functional Team
  • Defining Product Road Map
  • Good technical knowledge
  • Good Interpersonal Skills / Leadership skills
  • Critical thinking and Problem-Solving Skills
  • Planning and Organizing and Team Work
  • Key Responsibilities

  • Manage customer operations solving customer tickets and Queries
  • Identifying the broken business processes
  • Management of productivity and quality
  • Enhance and optimise the operational procedure, systems and principles in the areas of
  • information flow and management
  • Researching new technologies and alternative methods of efficiency
  • Ideate new product strategies, plan and execute it efficiently
  • Monitor team performance and report on metrics
  • Education :

    Preferably a BTech / MBA with 3-6 years of experience

    B tech(IT / CS) along with knowledge of Machine learning will get preference

    Please adhere to the %age criteria below while applying for this role :

    B.tech - 60% and above

    Salary : Not Disclosed by Recruiter

    Industry : Internet / Ecommerce

    Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category : Back Office / Web / Transaction Processing

    Role : Assistant Manager / Manager-(NonTechnical)

    Keyskills

    Desired Candidate Profile

    Please refer to the Job description above

    Education-

    UG : B.Tech / B.E. - Any Specialization, Computers

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