Senior Operations Manager for Banking Services
Flex-I Partners
Bangalore, India
5h ago

Job Description

We are looking for Senior Operations Manager for our client, leading conglomerate.

The role holdsprimary responsibility for all operations of the unit in relation to the SLAand any future service provision for the Client.

Ensure that a first classservice is delivered. Control cost through effective utilization of personnel,materials and equipment.

Work closely with various support functionsincluding HR, Finance, Risk & Compliance, Technology and Admin

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Define appropriate operational metrics aligned with business goals; establishes processes for measuring, tracking, and driving continuous improvement of these metrics
  • Break down goals at team and individual levels and defines clear metric benchmarks that need to be achieved
  • Desired Profile

  • Graduate / Post graduate in any discipline
  • 15 20 years of relevant workexperience with at least 7 years’ experience in managing processes, team andclient relationships
  • Experience in presentation services business isa must
  • Previous people management and team supervisory experience is a must
  • Experience of working in a client focusedenvironment
  • Willingness to work on rotational shifts

    Flexibility to work on demand as per operationalrequirements

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