When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Training Coordinator .
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
What you’ll be doing The Training Compliance Coordinator will work across a variety of departments within TTEC (including Training, HC, Operations, Corporate Communications) to identify gaps in training compliance.
In addition, this person will work with corporate communications to provide courteous but direct communication with relevant Managers to drive completions on training and close those gaps.
Of particular importance, the Training Compliance Coordinator will focus on completion of SAFE, HIPAA, Acceptable Use, Secure Coding, etc and work to ensure 100% compliance on these training systems throughout the company.
Audit training completion of the following training systems on a weekly basis.
Any other trainings, as assigned Monitoring regional past-due reports and communicating with Managers and other executives as needed to drive completion on trainings which are beyond their assigned due date.
Gaining an understanding of all training requirements and monitoring our training systems to ensure we are complying with all requirements.
Monitoring reports from the LMS to identify missing certifications within targeted employee groups.
Assist with LMS troubleshooting and completing support ticket requests
On occasion building small, compliance-related training PowerPoints for use in our LMS
Create short training documents / job aids to assist in developing compliance at our call centers.
What you’ll need to be successful
Excellent communication skills are critical - must be able to efficiently create courteous but targeted emails to Managers of employees who are out of compliance.
Must be detail-oriented, organized, have strong analytical skills, and enjoy problem solving
Experience providing structured in-person training strongly preferred
Must be highly motivated, work independently, solve problems independently, manage multiple priorities and deadlines, and be willing to collaborate as a key member of the training team
Proven customer service and interpersonal skills
Must have strong keyboarding skills and have high-level skills working with Microsoft Office (particularly Outlook, Word, Excel)
TTEC ValuesLead Everyday
Do the Right Thing
Reach for Amazing
Seek First to Understand
Act as One
Live life Passionately