Success Agent Senior (Tier 2) – Developer Support
salesforce.com, inc
Hyderabad,India
5d ago

Job Details

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-

and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For.

Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success.

Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.

Success Agent - Developer Support Engineer / Success Agent Senior - Senior Developer Support Engineer.

Experience / Skills Required :

  • BA / BS degree in a technical field preferred with a strong academic record.
  • 2 to 8 years engineering / programming work experience.
  • Visualforce and Apex code experience
  • Ability to communicate technical concepts clearly and effectively.
  • Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
  • Solid programming abilities in one or more of the following languages : Java, PHP, Python, Ruby,.NET, JavaScript and Perl.
  • Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues.
  • Excellent written and verbal communication skills
  • Solid understanding of Internet technologies : firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts and data management (RDBMS) and SQL
  • Experience / Skills Desired :

  • Previous experience with Salesforce.com CRM and its technologies.
  • Experience as a committer in an Open Source project is a plus.
  • Salesforce.com Certified Administrator (ADM201 Certified)
  • Salesforce.com Certified Advanced Administrator (ADM211 Certified)
  • Salesforce.com Certified Developer (DEV401 Certified)
  • Role & Responsibilities :

    Work during Amer hours (Pacific Time zone - 08 : 30 PM / 09 : 30 PM IST) and (Eastern Standard Time - 5.30 PM / 6.30 PM IST onwards depending on Day Light Savings Time), work hours can change depending on Business requirements

  • Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.
  • comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

  • Write sample code, client libraries, and contribute to Open Source projects.
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
  • Resolve customer service issues and skillfully manage complex customer service problems.
  • Manage customers' expectations and experience in a way that results in high customer satisfaction.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Assist with the design and delivery of product and other technical training.
  • Review support cases for technical and troubleshooting accuracy.
  • Define and describe technical best practices.
  • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
  • Complete assigned project responsibilities.
  • Meet the monthly goals on KPIs such as CSAT, Productivity.
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