Support Engineer II
Amazon
Chennai, IND
3d ago

Amazon Music

Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process.

Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.

Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement.

We are looking for new team members across a variety of job functions including software engineering / development, marketing, design, ops, and more.

Come join us as we continue to make history by launching exciting new projects.

Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians.

We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base.

Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.

Come innovate with the Amazon Music team!

Some of the key job functions

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with engineering team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
  • BASIC QUALIFICATIONS

  • 2+ years of development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • B.E. in Computer Science or a related field.
  • Strong knowledge of programming, Operating System and Data structures concepts preferred
  • Comfortable communicating cross-functionally and across management levels in formal and informal settings
  • Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
  • Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service / application logs
  • PREFERRED QUALIFICATIONS

  • Proven track record in working on enterprise level large scale n-tier applications
  • Development Experience in Java. Understanding of XML / SOAP, web services, web application development, and industry-standard commerce systems.
  • Demonstrated experience in Perl, Python or shell scripts, a sound understanding of web technologies.
  • Detailed knowledge of the UNIX / Linux operating system and tools
  • Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
  • Demonstrated skill and passion for problem solving and operational excellence.
  • Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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