Q2 is seeking an Implementation Engineer who will Responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers.
You will be exposed to a highly customizable product on multiple platforms that are configured / engineered differently for each customer.
Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting. This work is performed out of our Implementations Solution Center in Austin and does not require travel.
Partner with clients and internal teams to understand business requirements and direct the configuration dutiesDevelop and perform quality assurance check points within your team to ensure quality and timely deliveryTake ownership of your team’s business results by developing and leading training and execution plansMonitors and impacts key metrics and efficienciesProblem-solve routine to complex issuesEstablish strong working and strategic relationships to socialize initiatives and get buy-in across functionsProvide Level 2 and 3 support to other team membersCreate and implement tools that increase quality, security and productivity Track status and provide updates in relation to overall implementation processWork closely with Development and other teams to ensure client satisfaction and on-time deliveryResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
EXPERIENCE AND KNOWLEDGE :
Bachelor’s Degree in related field or equivalent experienceTypically requires 5+ years of related work experienceStrong MS SQL skills : Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debuggingOperation System, Hardware configuration and Network troubleshooting skills required with packet analysis valuedConfiguration and deployment experience with Web ServicesSome knowledge of HTML helpfulData migration experience a plusVMware experience valuableExperience with Python and other scripting languagesFamiliarity with iOS and Android mobile platforms helpfulStrong troubleshooting, diagnostic and analytical skills for problem solvingAttention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentA relentlessly positive dispositionExcellent people and teamwork skillsAbility to train individuals 1-on-1 and in a classroom environmentThe ability to remain calm, diplomatic, and cooperative under stressful conditionsStrong written and oral communication skillsFinancial Services experienceEnterprise Software experience