Customer Support Associate
Sutherland
Hyderabad, Telangana, IN
4d ago

Job Description :

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to :

  • Be the Point of Contact : Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • Up-selling customers to new products or services may be encouraged.

  • Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships : Establish and maintain communication with the customer and / or team
  • Qualifications :

    Our most successful candidates will have :

  • Excellent verbal and written communication skills; proficient reading skills
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Multi-tasking skills showcased through the use of several applications; preferably with experience working on CRM applications
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
  • Prior customer service experience a plus
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