Renewal Representative III
6d ago
source : Shine

Drive the renewal of Oracle's contracts to existing customers.

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.

Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals.

Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities.

Accurately forecast business targets and opportunities in territory.

5-8 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.,

The Renewal Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans.

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning and organizational awareness to execute and deliver the desired goals .

Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

Achieve quarterly assigned sales quotas.

The Support Renewals Representative is responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts.

Build relationships and negotiate with existing customers, being the go to account manager for customers and partners.

Ensure the accuracy and timely submission of maintenance renewal quotes within assigned territory.

Take an account management approach to identify co-termination and reinstatement opportunities.

Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory.

Maintain accurate forecast and activities for assigned region in the CRM.

Leverage cross-functional resources to achieve results / meet customer needs.

Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

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