CX Service COE Technical Specialist
Thiruvananthapuram, INDIA
13h ago
source : TimesJobs

CX Service COE Technical Specialist - 20000V6H Applicants are required to read, write, and speak the following languages English Preferred Qualifications Oracle's CX Service Organization in Trivandrum Participates in multiple phases of Oracles Customer Experience Cloud Products SDLC Contributes to the next generation of software capabilities to address needs of global enterprises We are looking for CX Service COE (Center of Excellence) Technical Specialist, who are ready to contribute immediately What are we looking for Do you have direct Oracle Service Cloud or Field Service Cloud product knowledge and experience?

Can you develop and review solution architectures for CX customers? Can you think creatively and combine big-picture perspective with detailed, fact-based recommendations?

  • If your answer is YES for all of the above, please apply immediately. Oracle is hiring action-oriented Technical Specialist to join the CX Service Cloud COE (Center of Excellence) team and work with our most strategic customers.
  • Team members possess a diverse background from technology vendors, customers and consulting firms with knowledge of technical, functional and information architectures, leveraging this credibility as trusted advisors with customers, partners and internally across Oracle.

    The ideal candidate will be able to support customers through the delivery of solution design reviews, problem-solving and ongoing architectural reviews.

    Highly technical experts with Service cloud experience for performance, migration, etc. Strong product expertise in deployment, diagnostic and problem resolution.

    Job Description This role is in Oracles Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires considerable breadth of knowledge and understanding of CX Service, industry best practices and CX-related business processes or technology designs.

    The role involves analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives.

    Successful candidates will develop and review deployments for our largest, most complex customers. This requires intellectual discipline, a problem-solving aptitude, deep technology experience, interpersonal skills, creativity and independent judgment.

  • BASIC QUALIFICATIONS 5-10 years of experience in Service Cloud complex product development, support or consulting roles Work experience with Customer projects, Oracle Consulting, Support or Customer Success Hands-on experience with Oracle Service Cloud products (B2C Service, B2B Service or Field Service) as a developer, customer, consultant or partner Develop a trusted relationship with key stakeholders;
  • Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments Ability to publish and / or contribute to the creation and sharing of best practices, white papers, training, webinars and workshops.

    15 PERCENT of employee time will be allocated to these tasks Ability to deliver compelling presentations and reports to internal executives, focused on examining multiple alternatives and making clear recommendations Experience with enterprise architectures, integration models and technologies A / BS degree or equivalent.

    Advanced degree(s) highly desirable PREFERRED QUALIFICATIONS Strong, independent thinker with the ability to build credible relationships within Oracle and customer environments Experience with complex implementations of Service Cloud and / or Field Service Cloud Advanced ability to manage customer escalations (internally and externally) and negotiate resolution Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs Detailed Description and Job Requirements Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution.

    Organize interdepartmental activities ensuring completion of the project / product on schedule and within budget. As a member of the product development division, you will analyze and integrate external customer specifications.

    Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture.

    Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA.

    Communicate with QA and porting engineering to discuss major changes to functionality. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area.

    7 years of software engineering or related experience. Job Product Development Location IN-IN,India-Trivandrum Job Type Regular Employee Hire Organization Oracle

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