Function / Business Area Customer Service Location Region Verification Centre South,South,Tamil Nadu Job Responsibilities 1.
Increase, develop and retain customer base through relationship building and service 2. Demonstrate ownership on calls when contacted by customer 3.
Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5.
Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7.
Adhere to rostered timing, scheduled shifts and activities 8. Manage all customer interactions as rostered within parameters 9.
Resolve customer queries within agreed timelines 10. Capture all customer details and data relevant to the call or service 11.
Follow all contact center policies, procedures, code of conduct and legislative requirements Education Requirement 10 2 / Graduation degree in any discipline Experience Requirement Minimum 6 months BPO experience is mandatory Skills & Competencies 1.
Basic computer knowledge 2. Communication skills 3. Problem Solving skills 4. Customer Focus 5. Technical orientation 6.
Attention to Detail Location Map Region Verification Centre South,South,Tamil Nadu