IT Applications Support Analyst
Boomi
Bangalore, India
2d ago

About Boomi and What Makes Us Special

Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive.

Boomi is one of the hottest tech companies in the SaaS / Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc.

Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform.

More than 18,000 organizations are using Boomi to run better, faster, and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big.

If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you.

IT Application Support Analyst

Are you ready to work on world changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive.

Boomi is one of the hottest tech companies in the SaaS / Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc.

Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors.

We help organizations connect everything and engage everywhere across any channel, device or platform. More than 7,000 organizations are using Boomi to run better, faster and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big.

If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi.

Learn more at http : / / www.boomi.com / or visit Boomi Careers.

Come, join us as an IT Applications Support Analyst in our Information Technology team at our Bangalore or Hyderabad offices or working remotely to do the best work of your career.

You will have the unique opportunity to work with a team that builds innovative & exciting solutions on Boomi technology!

Key Responsibilities

Assist users with submitted tickets concerning the application portfolio

Troubleshoot and research application / platform issues and document solutions in company knowledge bases

Coordinate and escalate complex situations with vendor support or internal technical staff

Work with internal business and technical teams on testing new software releases

Work with build teams on software improvement opportunities, process testing, and documenting procedures

Understand challenges and recommend solutions that allow the business to achieve its goals; become an expert on internal procedures and business processes

Identify gaps in requirements and current capabilities while recommending system and process enhancements

Author and execute test plans to support infrastructure, software upgrades and functional releases

Maintain existing configurations, interfaces and master data

Interact with application development staff to coordinate implementation of newly created functions and reports

Take on additional duties as assigned to support the enterprise

Essential Requirements

Bachelor's Degree in MIS, Computer Science, Math, Engineering or equivalent work experience

A minimum of 6+ years of application support experience is required

Can demonstrate experience with various business systems such as CRM, ERP and ITSM

Strong knowledge of IT business processes and practices

Skilled in partnering with internal customers to define problems, identify solutions, and facilitate change

Experience in providing support for applications such as Salesforce, NetSuite, SAP Concur strongly desired

Strong proficiency with computer and software programs

You must be highly motivated, possess excellent problem-solving skills, and possess the ability to learn new technology quickly and thoroughly.

The ideal candidate will demonstrate superior communication skills to effectively communicate with business partners, 3rd-party vendors, and Information Technology team members.

Work autonomously to remove roadblocks, have a high attention to detail, and provide swift resolution.

Excellent attention to detail and organizational skills.

Critical thinking and problem-solving proficiency.

Technical background able to work with developers and business teams.

Experienced in delivering integrated solutions using Agile, Test / Model-Driven techniques

Experience with Boomi technology, SQL databases, AWS and Jira a plus

Desirable Requirements

Strong familiarity with web app / site front end design and development principles

Experience working with CRM and ERP systems such as Salesforce and Netsuite

Experience researching and implementing Enterprise software with emerging technology, e.g. Salesforce, NetSuite, Workday, Slack and Jira

Understanding of Enterprise software at-large.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages

At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one that’s why we strive to integrate more diverse voices for a stronger and smarter team.

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

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