We are currently looking for a Customer Service Executive tojoin our team.
Role : SoftwareDeveloper
Industry Type : IT-Software, Software Services
Functional Area : IT Software - Application Programming
Employment Type : Full Time, Permanent
Role Category : Programming& Design
Adobe Creative Suite
Responsibilities and Duties
Excellent oral and written communication skills.
Experience in E-commerce Industry preferred
Excellent attention to detail, strong organization skills, and the ability to multitask are required
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods / tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Strong problem solver and a right balance of creativity and analytics
Required Experience and Qualifications
Experience : 0.6 - 1 years in Customer service( Required )
Graduation : Any Degree( Required )
Proficient in English( Required )
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