CUSTOMER SERVICE EXECUTIVE
Skilora
Thiruvananthapuram
3d ago

Job Summary

We are currently looking for a Customer Service Executive tojoin our team.

Role : SoftwareDeveloper

Industry Type : IT-Software, Software Services

Functional Area : IT Software - Application Programming

Employment Type : Full Time, Permanent

Role Category : Programming& Design

Skills

  • Adobe Dreamweaver
  • E-commerce
  • Adobe Creative Suite
  • Creative thinking
  • Customer Support
  • Problem Solving
  • Time management
  • Analytical
  • Customer Service
  • Customer Success
  • Customer Engagement
  • Responsibilities and Duties

  • Excellent oral and written communication skills.
  • Experience in E-commerce Industry preferred
  • Excellent attention to detail, strong organization skills, and the ability to multitask are required
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Strong problem solver and a right balance of creativity and analytics
  • Required Experience and Qualifications

  • Experience : 0.6 - 1 years in Customer service( Required )
  • Graduation : Any Degree( Required )
  • Proficient in English( Required )
  • Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments.

    Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.

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