Process Associate

Genpact

Hyderabad, India

3d ago

Responsibilities

Respond to customer queries and customers concern over phone.

Making outbound calls to Customers as required.

Provide support for Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

Experience in customer service processes.

Excellent communication skills in English and Hindi.

Ability to provide great customer experience / solve customer issues / Ability to upsell

A capacity to work on a computer efficiently for extended periods of time

Meeting the process CTQ’s on a daily / weekly / monthly basis

Preferred qualifications

Previous experience in a Banking or financial services role

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible 24 / 7, 5 Days working schedule (including weekend shift)

24X7 Inbound Customer Care Support for Premium customers

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