Process Associate
Genpact
Hyderabad, India
3d ago

Responsibilities

  • Respond to customer queries and customers concern over phone.
  • Making outbound calls to Customers as required.
  • Provide support for Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
  • Qualifications we seek in you

    Minimum qualifications

  • Experience in customer service processes.
  • Excellent communication skills in English and Hindi.
  • Ability to provide great customer experience / solve customer issues / Ability to upsell
  • A capacity to work on a computer efficiently for extended periods of time
  • Meeting the process CTQ’s on a daily / weekly / monthly basis
  • Preferred qualifications

  • Previous experience in a Banking or financial services role
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible 24 / 7, 5 Days working schedule (including weekend shift)
  • 24X7 Inbound Customer Care Support for Premium customers
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