Assistant Manager Support / product Consultant
3d ago
source : Shine

Responsibilities and tasks will include but not limited to :

Handling customer, complaints and feedback and providing maximum level of customer satisfaction and ensuring the company s quality standards and on time delivery and implementation of S- AppSys s Solutions by own and managing the team of support executives.

Attending incoming enquiries onsite and off- site, establishing the customer s needs and converting these into sales

Telephone account management, responding to customer enquiries and processing orders over the- telephone and online via email or onsite visit.

To ensure that all quotations are up to date and are dispatched to the client on a same- day basis.

To ensure activity reports are provided to Office as necessary.

To remain friendly, polite and efficient at all times to ensure that the Company s goal of total

Customer satisfaction is achieved at all times for both clients and company personnel.

  • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
  • Negotiating the terms of an agreement and closing sales;
  • Gathering market and customer information and gaining a clear understanding of customers' businesses and requirements;
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