Responsibilities and tasks will include but not limited to :
Handling customer, complaints and feedback and providing maximum level of customer satisfaction and ensuring the company s quality standards and on time delivery and implementation of S- AppSys s Solutions by own and managing the team of support executives.
Attending incoming enquiries onsite and off- site, establishing the customer s needs and converting these into sales
Telephone account management, responding to customer enquiries and processing orders over the- telephone and online via email or onsite visit.
To ensure that all quotations are up to date and are dispatched to the client on a same- day basis.
To ensure activity reports are provided to Office as necessary.
To remain friendly, polite and efficient at all times to ensure that the Company s goal of total
Customer satisfaction is achieved at all times for both clients and company personnel.