Software Development Director
NTT DATA Services
Chennai, TN, IN
4d ago

Key Accountabilities :

  • Create detailed road maps to guide automations involving voicebot infused conversation automation from conception to final implementation
  • Lead collaborative discussions between leadership and key stakeholders for delivering conversational voicebots using AI / ML and industry leading NLU engines
  • Develop integrations & technical architecture on systems, such as live agent transfer, telephony routing, or analytics and logging
  • Profound knowledge of software Development Life Cycle and Testing Life Cycle
  • Accountable to work independently or with a team of engineers to meet the organizational goals.
  • Drive the continuous evolution of best practices within the development team
  • Ready to work in flexible time zone as per client requirement.
  • Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated
  • Accountable to break down program specification into its simplest elements and translating this logic into automation modules.
  • Require preparing effort estimation using proper calculation mechanism & own experience with minimum deviation.
  • Excellent communication & presentation skill is highly required.
  • Proficient in working with cross functional teams.
  • Keeps current with emerging technologies and technological developments within the industry
  • Help acquire & onboard necessary resources / skills
  • Adheres to corporate policies and procedures including code of conduct, audit procedures and control related responsibility for financial data entered, stored or reported
  • Required Skills for this role include :

  • Technical skills
  • Overall, 15+ years of experience in delivering Intelligent Automation solutions using AI / ML based Voicebots, RPA and other conversation automation.
  • 5+ years of experience designing and implementing conversational Bots using technologies such as DialogFlow / LUIS / Power Virtual Agents / Genisys / Amazon Lex
  • 5 + Years of experience with commercial IVR applications, Routing and development experience in appropriate development tools, Advanced Speech Recognition engines.
  • Strong knowledge of cloud-based services using Google AI, Microsoft .NET, IBM Watson, Java and Python stacks
  • Deep understanding and hands on experience with Cognitive automation implementation
  • Desired Skills :
  • Experience in delivering Voicebot managed services for internal / external customers
  • Strong background in any one of the leading conversation automation platforms such as DialogFlow / LUIS / Power Virtual Agents / Genisys / Amazon Lex
  • Automated build and continuous integration experience
  • Strong understanding of Database Language like SQL, Big Query, MongoDB, NoSQL etc. along with data structure optimization
  • Strong experience in understanding of Telephony systems, Conversational AI with hands on technical experience
  • Reasonable understanding of Enterprise Systems Integration & deployment models.
  • Key contributor on the successful delivery of a large product or project while participating in full life cycle development
  • Preferences :

  • Graduate degree in Computer Science with 15+ years of experience as Technical Manager (using cognitive automation technologies)
  • Certification or expertise in at least one of the following platforms :
  • Amazon Lex / Alexa
  • GCP Dialogflow ES, CX or CCAI
  • Kore.ai
  • Yellow Messenger
  • Any other related platforms
  • Travel :

    This position does requires travel up to 50%.

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