Market Research Consultant 3
Wells Fargo
Bengaluru, KA, India
12d ago
source : CareerArc Group LLC

Description

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

Products, Analytics and Modeling (PAM) Services teams support the International Group that delivers international banking solutions to Wholesale customers globally.

Knowledge Services supports analytical requirements by delivering insights and analysis.

About the Role

You will work as part of the Middle Office team to support Strategic Insights and Research team. You will interact closely with multiples business partners from different products like Branding, Competitive Intelligence, Mortgage, Credit Card etc

Responsibilities

  • Provide high quality (zero defect) research output within agreed timelines
  • Ability to understand business problem- translate it into research problem and give back the business solution to partner
  • Utilize secondary research data sources such as CEB, Forrester, SBI macro monitor, Mintel etc. other than efficient use of internet / intranet sources containing relevant syndicated research information.
  • Ability to work closely and independently with partners and senior management stakeholders
  • Build industry expertise by attending knowledge sessions, database trainings and seminars
  • Organize and participate in Knowledge Services / Department wide initiatives
  • Engage with cross culture team members and stake holders
  • Experience in analyzing unstructured data (customer complaints, customer feedback) and connect with survey data
  • Comfortable with handling and analyzing large data set
  • Story boarding (ppt reporting) to answer business and research objectives; Write takeaways and insights on analyzed data
  • Ability to design processes from ideation stage to implementation of project
  • Identify basic building blocks required to take department to next level
  • Strive for excellence, strong commitment towards project delivery and improve efficiency of department
  • Essential Qualifications

  • 6-8+ years of experience in secondary research and competitive intelligence; Only in Banking / Financial Services / Fintech / Consulting.
  • At least 6 years in secondary research and / or consulting analyzing customer / market data

  • Advanced level knowledge to effectively use and training others on secondary research tools and techniques
  • Excellent Analytical, problem solving and project management skills
  • Deep understanding of Strategic frameworks for the consulting process i.e. Problem definition, discovery, data collection, recommendation and presentation
  • Expert with research data analyses, challenge interpretation and make actionable recommendations
  • Strong ability to develop partnerships and collaborate with other business and functional areas
  • Persuasive written, verbal communication and strong interpersonal skills
  • A+ level of expertise in MS office packages PowerPoint, Excel and Word. Comfortable with large data set.
  • Desired Qualifications

  • Experience of working across one or more geographic territories or regions
  • Understanding of research and competitive intelligence frameworks and models (e.g. porter's five forces, SWOT, BCG, etc.)
  • Handled end to end execution of research, reporting and analysis without any guidance
  • Able to come up with
  • Strong customer empathy and keen learner and able to work in a fast passed and competitive environment
  • Step 2
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