Manager
F5 Networks
Hyderabad
9d ago

POSITION SUMMARY :

F5 Networks is seeking an experienced and dynamic leader to manage an IT Operations team responsible for F5’s corporate IT global infrastructure and systems.

You will lead a team of highly skilled network & systems administrators / engineers and will be responsible for inspiring staff, improving process, increasing reliability, resource planning, driving automation, problem management, and providing world class customer service.

PRIMARY RESPONSIBILITIES :

  • Directly manage a cross-functional team of Windows, Network, Linux, Database, and / or Infrastructure administrators / engineers who provide technical administration, incident management, engineering, automation, and project support for F5’s corporate IT Infrastructure and applications.
  • Improve the operational systems, processes, and policies in support of organizations mission
  • Work closely with global IT Operations management and associated teams.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Develop and implement training and mentoring programs necessary to develop employee skills and provide technically knowledgeable, proactive, problem solving team members
  • Management duties include the supervision of exempt and / or nonexempt level staff. This includes but is not limited to, conducting performance evaluations, approving paid time-
  • off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.

  • Accountable for support and maintenance of IT operations, including but not limited to Windows, Network, Database, and Linux, systems, applications, monitoring, and response.
  • Monitors security compliance in accordance with standards, policies and procedures
  • Perform other related duties as assigned.
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • KNOWLEDGE, SKILLS AND ABILITIES : Considering the essential duties and responsibilities of the job, list the knowledge, skills, and abilities necessary to perform those functions at a competent and proficient level.

  • Demonstrated experience building technical teams
  • Solid written & verbal communications; fluency in English language
  • Excellent interpersonal, planning, documentation, organization, and problem-solving skills.
  • Customer service ethic; ability to work directly with internal F5 customers at all levels to ensure client escalations are handled appropriately.
  • Project management skills; ability to coordinate multi-functional resources effectively to achieve objectives.
  • Knowledge and technical experience working with client operating systems, including Windows & Linux.
  • Proficient knowledge and technical experience working with TCP / IP networking (LANs, WANs, switches, routers, etc.), data center operations, VPN / firewalls, and network security
  • An understanding of enterprise IT systems such as O365, Email, DNS, Active Directory, Public Cloud, TCP / IP, Server / Storage, and Database Technologies as well as exposure to a wide variety of technical products and issues.
  • Demonstrated management / supervisory ability.
  • Knowledge & experience across the whole spectrum of IT-related functions : network infrastructure, datacenter operations, business applications development & support, etc.
  • Use of ITIL standards and best practice for implementation in an IT environment.
  • Must have a strong dedication to customer service.
  • QUALIFICATIONS : State minimum qualifications of education, experience, licenses or certifications.

  • College degree in a computer discipline, or equivalent applicable experience.
  • Technical certifications desirable.
  • 4+ years IT management experience required.
  • No restrictions on ability to travel to domestic & international locations.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
  • Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
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