POSITION SUMMARY :
F5 Networks is seeking an experienced and dynamic leader to manage an IT Operations team responsible for F5’s corporate IT global infrastructure and systems.
You will lead a team of highly skilled network & systems administrators / engineers and will be responsible for inspiring staff, improving process, increasing reliability, resource planning, driving automation, problem management, and providing world class customer service.
PRIMARY RESPONSIBILITIES :
Directly manage a cross-functional team of Windows, Network, Linux, Database, and / or Infrastructure administrators / engineers who provide technical administration, incident management, engineering, automation, and project support for F5’s corporate IT Infrastructure and applications.
Improve the operational systems, processes, and policies in support of organizations mission
Work closely with global IT Operations management and associated teams.
Play a significant role in long-term planning, including an initiative geared toward operational excellence
Develop and implement training and mentoring programs necessary to develop employee skills and provide technically knowledgeable, proactive, problem solving team members
Management duties include the supervision of exempt and / or nonexempt level staff. This includes but is not limited to, conducting performance evaluations, approving paid time-
off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.
Accountable for support and maintenance of IT operations, including but not limited to Windows, Network, Database, and Linux, systems, applications, monitoring, and response.
Monitors security compliance in accordance with standards, policies and procedures
Perform other related duties as assigned.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
KNOWLEDGE, SKILLS AND ABILITIES : Considering the essential duties and responsibilities of the job, list the knowledge, skills, and abilities necessary to perform those functions at a competent and proficient level.
Demonstrated experience building technical teams
Solid written & verbal communications; fluency in English language
Excellent interpersonal, planning, documentation, organization, and problem-solving skills.
Customer service ethic; ability to work directly with internal F5 customers at all levels to ensure client escalations are handled appropriately.
Project management skills; ability to coordinate multi-functional resources effectively to achieve objectives.
Knowledge and technical experience working with client operating systems, including Windows & Linux.
Proficient knowledge and technical experience working with TCP / IP networking (LANs, WANs, switches, routers, etc.), data center operations, VPN / firewalls, and network security
An understanding of enterprise IT systems such as O365, Email, DNS, Active Directory, Public Cloud, TCP / IP, Server / Storage, and Database Technologies as well as exposure to a wide variety of technical products and issues.
Demonstrated management / supervisory ability.
Knowledge & experience across the whole spectrum of IT-related functions : network infrastructure, datacenter operations, business applications development & support, etc.
Use of ITIL standards and best practice for implementation in an IT environment.
Must have a strong dedication to customer service.
QUALIFICATIONS : State minimum qualifications of education, experience, licenses or certifications.
College degree in a computer discipline, or equivalent applicable experience.
Technical certifications desirable.
4+ years IT management experience required.
No restrictions on ability to travel to domestic & international locations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.