The Director / Regional Vice President (RVP), Renewals is a lead role in the Customer Success and Growth organization at Salesforce.
The Director / RVP is responsible for leading one or multiple teams of renewal professionals dedicated to protecting and growing revenues in their designated territory.
The Director / RVP is responsible for leading the vision and strategy for their team’s activities, including, identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success.
The successful candidates will have excellent communication and Interpersonal skills, a strong understanding of Salesforce products and culture and previous experience in a leadership role.
The Director / RVP, Renewals is responsible for ensuring that their teams are focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business.
Senior Directors are responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Salesforce.
time closure and customer success
sells, cross-sells and add-ons and assist in the annual renewal planning process for the team(s), including the calculation of annual renewal rates, term length and price increase targets
Required Skills / Experience :
Desired Skills / Experience :
Leadership Qualities :
PASSION : Passionate about Customer Success
BEGINNERS MIND : Always learning, approaches each interaction with open mind, great listener and hands-on
THOUGHT LEADER : Strong point of view and executive presence. Confident, but not arrogant, great storyteller
URGENCY : Ability to move fast and drive business value and results
OHANA : Embodies Aloha culture : A team player that everyone enjoys working with and has a generous heart
TRUST : Trust the company’s core values
ADAPTABLE : Excels in high levels of uncertainty and change
About Salesforce :
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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