Analyst
HCL Technologies Limited
Bangalore
26d ago

Job Description

TSS Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Job Description (Posting).

TSS Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Skill (Primary)

EIS-Integrated Command Center-Integrated Command Center - CC Ops

365447BR

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