Research Analyst II
IHS Markit
Gurgaon, India
2 months ago

Description :

The Data Governance Team within the Reference Data team services internal and external clients who have subscribed to Bond reference Data, CDS reference data, ABCDS reference data and Loans.

Candidate is responsible for all client requests / queries and ensures these are supported. Additionally, the candidate would also analyze trends / bottlenecks, identify alternatives and work closely with other functions within the wider global team operations, product, business analysis, technology for long-

term standard solutions. The role also includes enhancing existing practices and alternatives to ensure smooth delivery of data.

The successful candidate will work closely with colleagues globally in Noida, Gurgaon, New York, London and Dallas.

  • Manage and resolve all client requests / queries across
  • Follow best practices to improve accuracy and timeliness.
  • Root Cause analysis on client issues to be constantly identified to incorporate improvements.
  • Manage client renewals and usage requests in collaboration with Sales and Business Development teams
  • Conduct and manage vendor billing reconciliation process
  • Understanding the client’s needs and providing apt resolutions
  • Ability to optimize resources available
  • Reporting of client issues
  • Provide technical support to clients and other internal teams
  • Establish clear communication between team, business and other stakeholders.
  • Ensure achievement of service level agreements with internal and external clients
  • Coordinate with development and related stakeholders in resolving technical glitches affecting clients
  • Provide excellent customer service with a positive attitude, on every occasion
  • It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

    In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-

    free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

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