Job Description Skills / Requirements
Associate Technical Support Engineer
Two industry-leading customer engagement platforms, Spredfast and Lithium, have merged to create Khoros. We help our customers develop trust and connections with their customers, and we re proud of how we do business at Khoros.
Comprising Care, Marketing and Communities, the Khoros engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data - connecting customers, content and conversations at the right digital moment.
Who are we looking for
As a Technical Support Engineer, you are our front-line support for the customer on Khoros products. This business critical role helps resolve issues, answer questions and troubleshoot to provide customers with accurate and swift solutions.
As a full-time team member, the focus is on a personal queue filled with simple and complex issues of all sorts. Managing and prioritizing this queue, handling both existing and new issues, will be key to success in this role by ensuring they keep moving, get the proper attention, and never slip through the cracks.
Here s where you d be able to make a difference :
We need a customer focused individual with an enthusiasm for technology and social media and who loves engaging with people.
We re looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction.
Education (Preferred, not Required)