Qualification Any graduate / MCA (Preferred) Experience 1 - 5 Years Skills Hardware Support, Desktop Support Job Description Job Description Provide first line of support to the customer 24*7.
Answers customer queries raised regarding the product. Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyze and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self efforts and internal training.
Maintain high level of customer satisfaction and product quality.
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