Specialist, Tech Support
Standard Chartered Bank
Bangalore, India, Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

  • Works with a global team size of 15+ locate at KL, London, Chennai and Bangalore.
  • Champions production resilience and availability, focusing on superior client experience, by working with the businesses and technology teams
  • Processes

  • Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
  • Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation
  • People and Talent

  • Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
  • The main mission of the role apart from providing superior client experience through reliability and scalability is to drive towards a fully automated and intelligent production environment leveraging instrumentation and machine learning.
  • Drive effective communication between business and technology with regards to production service reliability and performance
  • Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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