Digital Services Owner - Technology and Experience - Opportunity for Working Remotely
Bangalore, India
3d ago

Job Description

Why will you enjoy this new opportunity?

You have a passion for elevating the user experience and putting smile on the faces of people through software and services that enable them to do their best work.

You love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates.

You’re looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry.

You want to be a part of a collaborative environment whose teams care deeply about the products they are creating, how they create them, and the impact they have on business.

If you are obsessed with bringing delightful experience to colleagues through technology and innovation, then this job is for you!

What is primary need, technical challenge, and / or problem you will be responsible for?

You will be responsible for the roadmap and the evolution of 3 key services we deliver to our 40,000 colleagues worldwide an eCommerce SaaS platform, SD-WAN service, and End-User Hardware Standards.

You will collaborate with engineering, UX & design teams, external agencies, SaaS vendors and our VMware colleagues to make sure your service portfolio is fit for purpose, innovative, cool, and helpful.

Success in the Role : What are the performance goals over the first 6-12 months you will work toward completing?

  • You will get to know the team, the organization, and your users, and will build solid, long-lasting relationships with the key stakeholders.
  • You will build and own the roadmap, the user journeys, will lead the SCRUM meetings and manage vendor and partner relationships.
  • You will define what a delightful experience means for your products.

  • You will deliver version 1.0 of the SaaS platform within your first 3 months on the job, and v2.0 within the first 6 months, working together with engineering teams, technology vendors, suppliers, and integration partners.
  • You will be using your product management experience to ship features that deliver high business impact. You will be monitoring and measuring the success of your initiatives against your products roadmap and VMware’s goals.
  • You will get to know your products down to the smallest details the technology, how they connect and integrate with other systems and processes, how they deliver value for the company.
  • You will know exactly how many clicks every transaction takes, what is the happy path, and how much time it takes for a product to be delivered once ordered.

    What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • Partner and collaborate with experience teams, subject matter experts and other stakeholders to perform business analysis and conduct continuous research to support current and new product roadmaps.
  • Manage the product backlog and drive priority through risk, value, opportunities, and dependencies. Create a backlog with items that will likely get realized and excluding waste’.
  • Run your portfolio of products as your business manage your reach, communication strategy, your product catalogues, efficiency, costs.
  • Host Quarterly Business Review (QBR) with your stakeholders and clients, be deeply engaged with the what and the how .

  • You will be successful in this role if you are Agile and flexible with an analytical and resourceful mind, and with sufficient technical knowledge of digital and ecommerce products to efficiently collaborate with development teams.
  • What is the leadership like for this role? What is the structure and culture of the team like?

    The hiring manager for this role is Valentin Krastev, Senior Manager Colleague Experience and Technology. Valentin has worked for VMware for over 3 years.

    He has more than 15 years of experience in IT and engineering and has held multiple engineering, pre-sales, and management roles during his career.

    Valentin currently leads the Client Engineering Services team which consists of 8 committed engineers in Bulgaria, United States and India, focused on enabling a delightful experience to our VMware colleagues around the world through bleeding-edge technology and innovation.

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Healthy and local inspired snacks in all our on-site pantries

    Category : Engineering and Technology

    Subcategory : Network Engineering

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-06-03

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