Big Data Support Specialist
Hewlett Packard Enterprise
Bangalore, Karnataka
17d ago

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture.

In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a reverse mentoring program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Pointnext is the innovative IT services organization part of Hewlett Packard Enterprise built to make Hybrid IT simple and power the Intelligent Edge.

As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices.

We make their mission our mission : To drive rapid transformation across an enterprise on a customer’s terms.

HPE Enterprise Group Pointnextis a global service provider and business integrator delivering solutions with speed, power, precision, and passion.

HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions.

As part of EG, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions.

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities.

We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.

Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

The Data, AI and Emerging Technology Centre of Excellence (COE) is a rapidly growing part of the worldwide Pointnext organization within the client services group.

  • The COE focuses on creating innovative technology solutions which leverage technology in the data science, artificial intelligence and analytics arenas;
  • on enabling the field with industrialized, repeatable products; and on researching and incubating emerging technology to determine how they might apply to our customers and facilitate positive outcomes.

    The CoE is the go-to organization within HPE for customer-focused solutions, and services product offerings around analytics, artificial intelligence and machine learning.

    It is expanding its portfolio to include emerging technologies and data science.

    Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

    Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
  • Ability to articulate clearly, recommend and explain resolutions / clients.
  • Understand and utilize ITIL.
  • Represent the company in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
  • First Level University degree : a) technical, b) non-technical (i.e., Bachelor of Arts / Science). Typically 3-4 year completion beyond High School level, BA / BS or equivalent experience.
  • 5-7 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Job Qualification

  • Hands-on experience with servers, storage, networking and software technology related to Big Data.
  • Experience in supporting Enterprise customer requirements.
  • Ability to work in shifts and on weekends (mandatory)
  • Applicant should have core technical proficiency in a minimum of two areasBig DataCloudStorageAnalytics
  • Affinity and understanding of Hadoop Big Data architecture is a prerequisite
  • Experience with Bluedata software is desirable
  • High analytical and troubleshooting skills
  • Commitment and attitude to deliver high quality solution (holistic) support
  • Be part of a support team at a worldwide level
  • Excellent written and verbal communication skills in English
  • It is imperative that the applicant possess the right attitude to embrace changes in technology and demonstrates the ability to work outside their comfort zone in gaining skills on all components in the solution stack.

    Partnership first : We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

    Bias for action : We never sit still - we take advantage of every opportunity

    Innovators at heart : We are driven to innovate - creating both practical and breakthrough advancements

    HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

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