Technical Sales Executive/Tech Support
Noida, India
1d ago
source : Cutshort

Responsibilities : o Working with customers / employees to identify computer problems and advising on the solutiono Logging and keeping records of customer / employee querieso Analysing call logs so you can spot common trends and underlying problemso Updating self-help documents so customers / employees can try to fix problems themselveso Working with field engineers to visit customers / employees if the problem is more seriouso Testing and fixing faulty equipmentSkills : ¢ An ability to assess each customer / employee's IT knowledge levels ¢ Ability to deal with difficult callers ¢ Good analytical and problem solving skills ¢ Good interpersonal and customer care skills ¢ Good accurate records keeping Skills : - Sales, Tech Support and Inside Sales

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