Associate Director Database and Integration Services
J.C. Penney Company, Inc.
JCPenney is one of the USA’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value.
Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at our more than 1,000 stores and jcp.
com. We're looking for motivated, talented individuals who can emerge as Warriors in our organization.
The Technology Shared Services Associate Director will play a pivotal role in JCPenney’s global technology team by leading JCPenney’s Database Services and Integration Center of Excellence (ICOE), creating a global working model, moving work from external partners to in-house, and maturing the operating model.
The JCPenney Database Services and Integration Center of Excellence (ICOE) teams on both shores will report into this position.
The ideal candidate will align the business strategy and industry best practices to deliver exceptional results for JCPenney.
Primary Responsibilities :
Serve as a senior leader within the Technology department reporting into the Senior Director of Technology Services in Plano
Build and develop teams in both Bangalore and Plano
Establish effective KPIs and SLAs that show growth, maturity and efficiency year over year
Manage 4-7 Senior Managers directly and a total team of 40-60 individual contributors
This position has entire ownership of their portfolio from Bangalore and will work with leaders on both shores to execute
Establish a global working model of interaction and a process to bring external work in-house
Establish credibility with the Plano based leaders and associates to drive work through Integration and Database Services
Approve and implement innovation to improve the organization
Ensure process and quality standards are achieved within work teams
Serve as escalation point for roadblocks slowing down or impeding delivery objectives
Provide direction, coaching, and set goals for career growth and development of the reporting team.
Core Competencies & Accomplishments :
experience in retail desired.
Excellent at building and developing teams
Extensive experience with global teams
Strong communication (oral and written), results driven and strong accountability
Demonstrated ability to stay abreast of industry trends, tools and techniques