MORE ABOUT THIS JOB
HUMAN CAPITAL MANAGEMEN T
Human Capital Management (HCM) at Goldman Sachs is charged with shaping our industry-leading people strategy and is in an exciting state of transformation to do so.
Nearly every program, process and tool across the division is being redesigned and deployed to deliver a best-in-class experience for our leaders and employees
The People Science Operations Associate is a key member of the Human Capital Management (HCM) division within the People Science team.
This team member is responsible for executing customer-facing, service-oriented activities that directly support employees and managers.
You will be valued for your intellectual curiosity and innovative approach to problem-solving. Most importantly, you will have a direct impact on the success of the firm’s most valuable asset : our people.
We are People Science. We provide science-based solutions for the benefit of our people, performance and culture. To attain this, we work on highly influential projects that impact everyone at the firm.
We advise, design, and implement strategies that help our people advance professionally, drive productivity, and help the firm and our clients achieve superior results.
RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL
We are offering a full-time opportunity reporting to the Head of People Science.
You will work in a customer-facing, service-oriented role to directly support employees and managers in a variety of HCM operational activities
Leverage processes, tools, and workflows to coordinate and complete key tasks in a timely manner
Develop and leverage relationships with HCM Business Partners, Employee Relations, compensation specialists and other stakeholders to drive efficient completion of process tasks
SKILLS & EXPERIENCE WE’RE LOOKING FOR
3-5 years of relevant work experience, in a service-oriented corporate function
Preferred work experience in a survey operations / administrative role using Qualtrics or similar survey software
Comfortable partnering with highly technical colleagues to problem solve and create solutions for stakeholders
Ability to follow process workflows, recognize exceptions, and manage escalations
Experience in customer-facing communications, addressing employee and manager queries, and seeking and summarizing employee feedback
Ability to handle multiple, time-sensitive tasks while ensuring the delivery of high quality work
High level of maturity, demonstrated ability to manage confidential information, and impeccable judgment
Thinks multiple steps ahead; prepares for potential problems and escalates issues when appropriate; and juggles competing deadlines effectively
Highly organized, attention to detail and excellent follow-through required; Commitment to excellence and a high level of integrity
Demonstrated client service focus
Self-motivated and able to work in an autonomous, yet collaborative environment
Process and efficiency expert Passion for an expert in planning, tracking, organizing logistics, and documentation
Strong verbal and written communication skills, as well as strong organizational and interpersonal skills
Work experience in a research setting supporting in-person data collection or client-facing XM work
Certified as XM or EX professional on Qualtrics
Experience with relevant project management tools, such as Jira, Confluence, Sharepoint